While the overwhelming majority of our customers meet their payment obligations, there is a small portion of debt that must be closely managed.
Our objective is to manage the recovery of debt in a thorough and timely manner so that outstanding liabilities are paid. This includes maintaining a focus on resolving smaller value, but larger volume debts so that the number of older debt cases is minimised.
We are currently developing online capabilities to make it easier for our land tax debt customers to manage payment of their debt online. This should bring significant improvements in customer experience and it is hoped that this functionality will be delivered in the latter part of 2019-2020.
In real terms our debt level is consistently below our monthly average target of less than 2% of total annual revenue collected. This reflects our high standards in managing debt and keeping it at low levels. For 2018-19, the debt-to-revenue ratio monthly average was 1.27%.
Analysis of debt 2018-19
|Tax base||Total debt
30 June 2019
|< 30 days
|> 90 days
|Provision for doubtful debt ($)||Total debt
30 June 2018
|Hire of goods||193||0||0||193||0||193|
|Vacant residential land tax||1,272,041||93,650||832,321||346,070||0||0|
|Commercial passenger vehicle service levy||1,256,655||1,056,521||190,713||9,421|
|Cattle and swine duty||39,903||3,390||3,993||32,520||0||39,914|
|Total other taxes||553,855,231||421,721,755||21,212,172||110,921,304||79,304,376||176,730,080|
Summary of written off debt 2018-19
|Hire of goods duty||0|
|Motor vehicle duty||202,788|
|Land transfer/mortgage duty||1,094,398|
|Commercial passenger vehicle service levy||411|
|Sheep and goat duty||24,297|
|Cattle and swine duty||0|
|Total debt written off||14,935,759|