Index of Statistics

About us

A typical day at the State Revenue Office (based on 365 days):

  • Daily revenue collected
  • Daily investigations conducted
  • Daily revenue found during investigations
  • Daily unclaimed money reunited with owners
  • Daily land tax assessments issued
  • Daily phone calls answered
  • Daily web page views
  • Daily duties transactions completed
  • Daily private rulings
  • Daily objections determined
  • Daily grants paid to first home buyers

Working for Victoria

  • Revenue collected from taxes, duties and levies
  • Amount paid out, for example in relation to grants, rebates and unclaimed money

    Our People

    • Total employees - full-time equivalent and headcount
    • Average length of stay
    • Voluntary turnover rate
    • New starter origins
    • Internal job opportunities
    • Training delivered per full time staff member
    • Training delivered in staff performance plans
    • WorkCover premiums

    First Home Owner Grants

    • Total number and value of First Home Owner Grants paid out in 2018-19
    • Value of First Home Owner Grants provided over the past five years
    • Top 10 postcodes for First Home Owner Grant recipients - Victoria
    • Top 10 postcodes for First Home Owner Grant recipients - metropolitan
    • Top 10 postcodes for First Home Owner Grant recipients - regional

    Land Transfer Duty

    • Land transfer duty savings to first home buyers for the past five years
    • Pensioner exemptions and concessions in 2018-19
    • Principal place of residence concessions 2018-19

    Supporting Business

    • Payroll tax rates and tax-free thresholds

    Unclaimed Money

    • Claims paid
    • Claims processed each day
    • Amount returned to rightful owners


    • Decrease in cheques received
    • Number of people attending webinars and seminars
    • Decision tree views
    • Private rulings/exemptions issued within 90 days
    • Total investigations conducted and amount of revenue recouped

    Land Tax

    • Land tax collected in 2018-19
    • Number of land tax assessments and first time assessments issued in 2019
    • Number and value of AutoPay arrangements in place for 2019 assessments
    • Reduction in number of cheques handled

    Assisting Customers

    • Phone calls received in 2018-19 and 2017-18
    • Emails received and percentage actioned within 1-5 business days
    • Customer education sessions
    • Private rulings and exemptions issued within 90 days and percentage completed within 90 days

    Engaging Online

    • Website page views and visitor sessions
    • Website visitor sessions vs phone calls received over the past five years
    • Decision tool views
    • Subscriber emails
    • LinkedIn followers
    • Reduction in cheques processed


    • Revenue assessed from investigations and number of investigations
    • Number of determinations made
    • Revenue assessed from investigations into:
      • First Home Owner Grant
      • Land tax
      • Payroll tax
      • Landholder
      • Change in beneficial ownership
      • Leases
      • Duties
      • Other

    Commercial Passenger Vehicle Service Levy

    • Revenue collected

    Wagering and Betting Tax

    • Revenue collected


    • Total revenue collected
    • Revenue collected over past five years

    Financial Statements

    • Operating statement and notes
    • Balance sheet and notes
    • Administered items (revenues and expenses) and notes 

    Revenue Highlights

    • Performance against forecast
    • Revenue by percentage
    • Net land tax revenue
    • Net payroll tax revenue
    • Revenue collected from absentee owners 
    • Number of absentee owners 
    • Revenue collected from foreign purchaser additional duty 
    • Number of foreign purchaser property transactions 

    Objections and Appeals

    • Number of objections and percentage determined within 90-days
    • Number of appeals and percentage upholding Commissioner's original decision


      • Monthly average debt-to-revenue ratio two-year comparison
      • Analysis of debt and notes
      • Summary of written off debt

      Freedom of Information

      • Overview of document access

      Charter of Human Rights

      • Overview of Charter of Human Rights