A significant component of our work is to create and maintain high-quality systems and practices that assist our customers to understand their obligations in relation to the taxes and benefits we administer.

In this way, we deliver outstanding service across all aspects of the legislation we administer, from policy development to compliance activity and online engagement.

67.8% decrease in cheques received
9624 people attend webinars and seminars
75.6% increase in decision tree views
89% private rulings/exemption decisions issued  within 90 days
8411 investigations recoup $488.7 million