About us
A typical day at the State Revenue Office (based on 365 days):
- Daily revenue collected
- Daily investigations conducted
- Daily revenue found during investigations
- Daily unclaimed money reunited with owners
- Daily land tax assessments issued
- Daily phone calls answered
- Daily web page views
- Daily duties transactions completed
- Daily private rulings
- Daily objections determined
- Daily grants paid to first home buyers
Working for Victoria
- Revenue collected from taxes, duties and levies
- Amount paid out, for example in relation to grants, rebates and unclaimed money
Our People
- Total employees - full-time equivalent and headcount
- Average length of stay
- Voluntary turnover rate
- New starter origins
- Internal job opportunities
- Training delivered per full time staff member
- Training delivered in staff performance plans
- WorkCover premiums
First Home Owner Grants
- Total number and value of First Home Owner Grants paid out in 2018-19
- Value of First Home Owner Grants provided over the past five years
- Top 10 postcodes for First Home Owner Grant recipients - Victoria
- Top 10 postcodes for First Home Owner Grant recipients - metropolitan
- Top 10 postcodes for First Home Owner Grant recipients - regional
Land Transfer Duty
- Land transfer duty savings to first home buyers for the past five years
- Pensioner exemptions and concessions in 2018-19
- Principal place of residence concessions 2018-19
Supporting Business
- Payroll tax rates and tax-free thresholds
Unclaimed Money
- Claims paid
- Claims processed each day
- Amount returned to rightful owners
Highlights
- Decrease in cheques received
- Number of people attending webinars and seminars
- Decision tree views
- Private rulings/exemptions issued within 90 days
- Total investigations conducted and amount of revenue recouped
Land Tax
- Land tax collected in 2018-19
- Number of land tax assessments and first time assessments issued in 2019
- Number and value of AutoPay arrangements in place for 2019 assessments
- Reduction in number of cheques handled
Assisting Customers
- Phone calls received in 2018-19 and 2017-18
- Emails received and percentage actioned within 1-5 business days
- Customer education sessions
- Private rulings and exemptions issued within 90 days and percentage completed within 90 days
Engaging Online
- Website page views and visitor sessions
- Website visitor sessions vs phone calls received over the past five years
- Decision tool views
- Subscriber emails
- LinkedIn followers
- Reduction in cheques processed
Compliance
- Revenue assessed from investigations and number of investigations
- Number of determinations made
- Revenue assessed from investigations into:
- First Home Owner Grant
- Land tax
- Payroll tax
- Landholder
- Change in beneficial ownership
- Leases
- Duties
- Other
Commercial Passenger Vehicle Service Levy
- Revenue collected
Wagering and Betting Tax
- Revenue collected
Results
- Total revenue collected
- Revenue collected over past five years
Financial Statements
- Operating statement and notes
- Balance sheet and notes
- Administered items (revenues and expenses) and notes
Revenue Highlights
- Performance against forecast
- Revenue by percentage
- Net land tax revenue
- Net payroll tax revenue
- Revenue collected from absentee owners
- Number of absentee owners
- Revenue collected from foreign purchaser additional duty
- Number of foreign purchaser property transactions
Objections and Appeals
- Number of objections and percentage determined within 90-days
- Number of appeals and percentage upholding Commissioner's original decision
Debt
- Monthly average debt-to-revenue ratio two-year comparison
- Analysis of debt and notes
- Summary of written off debt
Freedom of Information
- Overview of document access
Charter of Human Rights
- Overview of Charter of Human Rights